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Comments, Concerns and Suggestions
To enable us to improve our service we need information from you.
You can help us by downloading the Patient Satisfaction Questionaire PDF at the end of your course of treatment and emailing it or sending it by post to us.
Whilst we pride ourselves in the quality of care, support and dedication we offer our clients, we appreciate there may be situations where you may consider we have not met your expectations. Please accept my apologies.
It is important that we fully understand where we have gone wrong.
Step 1: Tell us about your concern and we will do our best to sort it out. The quickest and best way to get help with your concerns is to speak directly to your practitioner or Carl Jessup Clinic Director. Please telephone the practice on 01493 443095 or email informing that you have a concern and wish to discuss this urgently.
Jessup Osteopathic Clinic Patient Charter
If you make a complaint:
- We will contact you as soon as possible and arrange a suitable time and method of discussing your concerns
- We will discuss with you actions that you would like us to take to resolve the issue
- We will investigate your complaint fully and provide you with a written response
- We will keep you informed throughout the process of the action we are taking and when you can expect to hear from us
The investigation of your complaint during the following few days will aim to:
- Find out what happened and what went wrong
- Make sure you receive an explanation and an apology where appropriate
- Identify what I can do to ensure that this problem does not arise again
Step 2: Mediation
If you are unhappy with the outcome of the review or you feel unable to bring a concern directly to us we will provide a professional mediator. This is an independent professional who will contact you to establish the full details of your concern, they will then place your concern before the practice. There may be a period of discussion and perhaps some mediated meetings but the decision reached by the mediator will be binding on the practice.
Step 3: Professional Registration Body
The final step for handling your concern is for it to be handled by one of the Statutory Registration bodies for Health Care. This is should be a last resort as the process is long and the registering body will like to see that all other avenues have been exhausted.
Osteopaths are regulated by the General Osteopathic Council
General Osteopathic Council
176 Tower Bridge Road
London SE1 3LU
Tel: +44 (0) 20 7357 6655 | Fax: +44 (0) 20 7357 0011
E-mail:
